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This is a fixed-term hybrid-eligible position to last 1 year. Job Purpose: The position will be working with in the Cross Platform Technologies team within Enterprise Technology (ET) in University
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customer base to access needed IT services. Leveraging the University’s implementation of its enterprise-wide service management platform (ServiceNow) all members of the IT Workplace Technology Services team
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functional and technical knowledge of CRM Technology, Data Science ,Artificial Intelligence features for different enterprise applications like Salesforce, ServiceNow, Oracle financials,SAP. A successful
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using ServiceNow solutions. The Director of Customer Service will lead a high-performing, frontline technical support team to provide customer service excellence to a diverse range of campus stakeholders
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delivering IT customer service based on ITIL service standards and high-quality service measures using ServiceNow solutions. The Director of Customer Service will lead a high-performing, frontline technical
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challenging client interactions through written and verbal communication including documentation and customer communication in incident management systems such as ServiceNow. Significant experience writing
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ongoing support. Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure. Attention to detail is a critical skill
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Department Description Administrative Innovation and Technology (Admin IT) is part of the Finance, Operations and Administration organization and manages a diverse end to end portfolio of technology
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Project Management Office (UIT PMO), working with a group of technical project managers assembled into multidisciplinary teams to complete a broad range of critical University-wide technology projects
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17,000 staff, the Health Sciences is home to nationally recognized academic and clinical programs and has been identified as one of the premier biomedical research institutions in the world. As a top